Privacy Policy
This Privacy Policy describes how Floormasters Group (“we,” “our,” or “us”) collects, uses, and protects the personal information of visitors and clients who use our websites, forms, and communication channels.
1. Information We Collect
We may collect the following types of information:
- Contact details such as your name, phone number, and email address
- Project or service information you provide in request or quote forms
- Technical data such as your IP address and browser type (for analytics and security)
- Optional attachments or uploaded files shared through our contact forms
2. How We Use Your Information
Information collected by Floormasters Group is used solely to:
- Respond to your inquiries, quote requests, or service bookings
- Provide accurate pricing, scheduling, and project communication
- Improve our website experience and optimize our services
- Comply with legal and safety requirements when applicable
3. Data Protection and Security
We implement reasonable technical and administrative measures to protect personal information against loss, misuse, or unauthorized access.
Only authorized staff or partners involved in providing our services may access client data when necessary.
4. Cookies and Analytics
Our website may use cookies or analytics tools (such as Google Analytics) to collect non-personal browsing data.
These tools help us understand how visitors use our website and improve its performance. You can disable cookies in your browser settings at any time.
5. Third-Party Links
Our website may contain links to third-party sites such as suppliers, product partners, or manufacturers.
Floormasters Group is not responsible for the privacy practices or content of external websites.
6. Data Retention
We retain customer data only as long as necessary to fulfill the purpose it was collected for — typically the duration of your project and warranty period — or as required by law.
7. Your Rights
You may request access, correction, or deletion of your personal information at any time by contacting us.
We will respond in accordance with applicable Canadian privacy legislation, including the Personal Information Protection Act (PIPA) of British Columbia.
8. Updates to This Policy
This policy may be updated periodically to reflect operational, legal, or regulatory changes.
The revised version will always be posted on this page with the latest effective date.
9. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
Floormasters Group
861 Station Ave, Victoria, BC V9B 2S2
Phone: 250-508-5731
Email: admin@floormastersgroup.ca
Effective Date: November 2025